Terms of use

The service

These terms are an agreement between you and Ahrar Ghayyem, trading as Hoppr Apps, No. 3500, Jalan Teknokrat 3, 63000 Cyberjaya, Selangor, Malaysia ("we"), for the Evenhand app and this website. Evenhand lets a family keep one shared record of caring for someone: costs and who paid, settle-ups, visits and calls, tasks, appointments, contacts and where the important papers are. By signing in to or using Evenhand you accept these terms. Our privacy policy explains how we handle personal data.

Records only

Evenhand keeps the records you and your circle enter. It doesn't move money, hold money or process payments, and it doesn't give medical, legal or financial advice.

• Money: who paid, each person's share, balances and "ways to settle" are arithmetic on the entries the circle made. They are not a bill or a decision about who must pay. Settling up happens outside Evenhand, between you; recording a settle-up only notes it.
• Care: Evenhand doesn't interpret appointments or entries and isn't a medical record. Decisions about someone's care are for them, their family and their professionals.
• Reminders depend on your phone and its settings and can be late or missed. Don't rely on Evenhand alone for something that matters.

Who can use it

You must be 18 or older. Evenhand isn't designed for children, and we delete an account we learn belongs to a child. You sign in with a code sent to your email address: keep that mailbox secure, because anyone who can read it can sign in as you.

Circles and roles

A circle is the shared record for one family. Its Owner manages it; Family members see and add to everything; Helpers see tasks, appointments, the log and contacts, log their own visits and calls, and take on or complete tasks, but never see money or where documents are. What you add to a circle is visible to its members according to their role, and stays in the circle's history if you leave.

If you own a circle that others have joined and you delete your account or the circle, it closes for everyone: read-only for 14 days so everyone can export, then deleted. To keep it going, make someone else Owner first.

The person cared for

When you set up a circle, or become its Owner, you confirm that you are an adult family member or authorised helper of the person cared for, and which of these is true: they know about the record and agree to it; you hold written authority to act for them; or they can't decide for themselves and you act in their interest as their carer (not offered in every country). Only confirm what is true. Where you can, tell them about the record and show them "A note for people being cared for" from the app.

Don't record diagnoses, test results, medicines, or ID and account numbers, in any field. Only add another person's details, such as a contact's phone number, if you have a reason to and they would expect it.

The person cared for, or someone acting for them, can ask us what is held and ask for their details to be removed (the request form). We handle those requests as the privacy policy says, and tell the circle's Owner.

Your records

What you enter is yours. You give us permission to store, copy and show it only as needed to run Evenhand: syncing it to your circle's phones, sending the notifications and emails you choose, and keeping backups. You are responsible for what you enter. You can export your data at any time, and delete it or your account at any time.

Keep your own copy

Your records are kept on our server and backed up, but no service can promise never to lose data. Export from time to time (More › Account › Download my data, or a circle's export in More › Export) and keep the file somewhere safe.

Fair use

Don't use Evenhand to break the law, to store content you have no right to, to harass or watch anyone, or to attack, overload, probe or copy the service or other people's data. We may limit, suspend or close an account that does, and we will tell you why unless the law prevents it.

Price

Evenhand is free to use, with no ads and no in-app purchases. If we ever add paid features, we will tell you before anything is charged, they will come with their own terms, and you will always be able to read, edit and export your existing records for free.

Our responsibility

What we never limit. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit. Nothing in these terms takes away rights you have as a consumer that cannot be excluded by agreement under the law of the country where you live.

Subject to that:

• Evenhand is free and is provided "as is" and "as available". We work to keep it available and your data safe, but we do not promise that it will always be available or free of errors, or that data will never be lost.
• We are not liable for decisions about money or care made on the strength of the app, for disagreements between members about what they owe, for a reminder that is late or missed, for loss of records you had not exported, or for indirect or consequential loss, loss of profit or loss of opportunity.
• Our total liability to you for all claims about Evenhand is limited to 200 Malaysian ringgit (RM 200), or the equivalent in your currency.

Ending

You can stop using Evenhand and delete your account at any time: More › Account › Delete account, or our deletion page. We may end the service with at least 30 days' notice, and we will give you time to export your records first.

Law and contact

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute about them. If you live in another country or province, you also keep the protection of its mandatory consumer laws, and you may bring a claim in your local courts where those laws allow it.

These terms may also be shown in other languages for convenience. If a translation differs from the English version, the English version applies.

If we change these terms in a way that matters, we will tell you in the app or by email before the change applies. Questions: support@hoppr.online, or write to Ahrar Ghayyem, trading as Hoppr Apps, No. 3500, Jalan Teknokrat 3, 63000 Cyberjaya, Selangor, Malaysia.